With the Small Business owner needs in mind, Altronics Communications, Inc. combines the power of Software based Phone System, the reliability of our network of VoIP providers and our own ContinuIT Management System to deliver both managed on-premises and managed hosted Voice Over IP Communication Solutions.
What is an IP PBX?
An IP PBX is a complete telephony system that provides telephone calls over IP data networks. The technology includes advanced communication features but also provides a significant dose of worry-free scalability and robustness.
Enterprises don’t need to disrupt their current external communication infrastructure and operations. With an IP PBX deployed, an enterprise can even keep its regular telephone numbers. This way, the IP PBX switches local calls over the data network inside the enterprise and allows all users to share the same external phone lines.
Significant cost savings
With an IP PBX you can easily route calls through the Internet. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls.
An IP Telephone system allows you to connect hardware IP phones directly to a standard computer network port (which it can share with the adjacent computer). Software phones can be installed directly on the PC. You can now eliminate the phone wiring and make adding or moving of extensions much easier. In new offices you can completely eliminate the need for wiring extra ports to be used by the office phone system!
Eliminate vendor lock in!
IP PBXs are based on the open SIP standard. You can mix and match any SIP hardware or software phone with any SIP-based IP PBX, PSTN Gateway or VOIP provider. In contrast, a proprietary phone system often requires proprietary phones to use advanced features, and proprietary extension modules to add features.
Proprietary systems are easy to outgrow. Adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an IP PBX. A standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand!
Better customer service & productivity!
With an IP PBX you can deliver better customer service and better productivity. Since the IP telephone system is now computer-based, you can integrate phone functions with business applications. For example, bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting cost by reducing time spent on each caller. Outbound calls can be placed directly from Outlook, removing the need for the user to type in the phone number.
Allow hot desking & roaming!
Hot desking, the process of being able to easily move offices/desks based on the task at hand, has become very popular. Unfortunately traditional PBXs require extensions to be re-patched to the new location. With an IP PBX the user simply takes his phone to his new desk – No patching required!
Users can roam too – if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office. Calls can be diverted anywhere in the world because of the SIP protocol characteristics!
Better phone usability: SIP phones are easier to use!
Employees often struggle using advanced phone features. Setting up a conference, or transferring a call on an old PBX requires detailed instructions.
Not so with an IP PBX – all features are easily performed from a user friendly Windows GUI. In addition, users get a better overview of the status of other extensions, of inbound calls, call queues, and presence via the IP PBX Windows client. Proprietary systems often require expensive “system” phones to get an idea what is going on on your phone system and even then, status information is cryptic at best.
Monitoring, Maintenance and Support Included
Our PBX solutions include ongoing monitoring and maintenance and help desk.
Contact us today and start saving in communications while increasing the productivity and mobility of your users.